Shipping policy

Shipping Policy

Order Processing and Delivery

During our holiday launch, please allow up to 2 weeks from the order date for processing and delivery. Some launch orders may be placed before the incoming inventory reaches our fulfillment location. These advance orders will ship as soon as the inventory arrives. Order only if this timing works for your holiday plans.

You will receive a shipping confirmation with tracking information when your order leaves our fulfillment location. Business days do not include weekends or holidays.

Shipping Rates

Available shipping methods and the exact shipping charge are displayed at checkout before payment. We currently ship only to destinations shown as available during checkout.

Address Accuracy

Please review your shipping address before placing your order. Contact us as soon as possible if you notice an error. We cannot guarantee address changes after fulfillment has begun. Customers may be responsible for additional shipping costs when an order is returned because the address supplied at checkout was incomplete or incorrect.

Carrier Delays and Lost Packages

Delivery estimates are not guarantees. Weather, holiday volume, and carrier delays can affect delivery after a package leaves our location. If tracking shows no movement for 7 business days, or if your package is marked delivered but cannot be found, contact us through the store Contact page and include your order number.

Damaged Packages

If your package arrives damaged, keep the packaging and contact us within 7 days of delivery with your order number and clear photos.